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WHAT IS MS TERMINOLOGY WHY AND HOW TO USE MS ROI SHOPPER, GET CERTIFIED! ETHICS AND GUIDELINES

ETHICS AND GUIDELINES

 

Ethics Statement MSPA member companies do not charge shoppers to apply with our companies. Over the last several years, there are more and more non-MSPA companies on the Internet who charge incoming applicants a fee to apply at their websites. In many cases, the fee simply entitles the applicant to gain access to the websites of other mystery shopping companies. There is a wealth of free information available on mystery shopping at www.mspa-eu.org. Our site list hundreds of shopping companies where you can apply for free. As a member of MSPA, our companies are not allowed to charge shoppers any fees.

 

There are many non-MSPA companies that charge a fee and promise to share your name with mystery shopping companies around the country and/or find you work. This is not required but should you choose one of these companies, be sure there is a sound refund policy in place should you be unhappy with the results.

 

For Members

  • Code of Professional Guidelines and Ethics Agreement for Members - download pdf
  • Applying the Code (MSPA Code Professional Standards and Ethical Conduct) - download pdf
  • Best Business Practices - download pdf
  • Enforcement : Violations by Members towards Members - download pdf

For Mystery Shoppers

  • Code of Professional Guidelines and Ethics Agreement for shoppers - download pdf
  • Enforcement : violations by Certified Shoppers - (will be available soon) 

Guidelines

MSPA Guidelines - Global / full version - download pdf

  • MSPA Guidelines - applicable in Europe, Africa, Asia Pacific, Latin America Regions -  download pdf
  • MSPA Guidelines - applicable inNorth America Region - download pdf
  • Overlaying Principles of MS  - read more +
  • Abstract of Guidelines - download as pdf

 

Extract from the official MSPA Guidelines for Mystery Shopping 

(applicable in Europe, Africa, Asia Pacific and Latin America Regions)  

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UPCOMING EVENTS

MSPA regional conferences

Conference schedule of all MSPA regions in 2012


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MSPA Europe conference

CHIA Laguna resort - 29-31 May 2012

Cagliari, Sardinia - Italy


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