ABOUT US

- ETHICS & STANDARDS DOWNLOADS

Code of Professional Guidelines and Ethics Agreement for MEMBERS- download pdf

Content:

MSPA Europe process of treating complains by Members towards Members - download pdf

Translated versions of the Code of Professional Guidelines and Ethics for MEMBERS
Italian / Dutch / German Portuguese / Spanish / French / English / Estonian / Danish / Latvian / Lithuanian
Polish / Russian / Croatian / Greek Arabic

For Mystery Shoppers

  • Code of Professional Guidelines and Ethics Agreement for SHOPPERS- download pdf
  • Enforcement : violations by Certified Shoppers - download pdf

Translated versions of the Code of professional Guidelines and Ethics Agreement for SHOPPERS
Italian / DutchGerman / Portuguese / Spanish / French / English / Estonian / Danish / Latvian / Lithuanian  Polish / Russian / Croatian / Greek Arabic

Guidelines

MSPA Guidelines - Global / full version - download pdf

  • MSPA Guidelines - applicable in Europe, Africa, Asia Pacific, Latin America Regions -  download pdf
  • MSPA Guidelines - applicable inNorth America Region - download pdf
  • Abstract of Guidelines - download as pdf
     

Extract from the official MSPA Guidelines for Mystery Shopping

(applicable in Europe, Africa, Asia Pacific and Latin America Regions)

    Net Happiness Score MSPA Europe
    Advertisement