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Dear MSPA member,
We all face different times now, which many people call difficult times. I suggest looking at it as a time of change that actually brings MANY opportunities! Those who will be patient, active, persistent and innovative – will win! Often success lies in innovation and knowledge of how to act with efficiency to be ahead of others! As Director of education, training and certification of the MSPA Europe board I want to tell you in a few words how we will support you in these different times. In the next few years we will continue to organize regular Mystery Shopping workshops for your new staff (1st level) and advanced staff (2nd level), and we will also make mystery shopper certification easier to use. I hope to meet you very soon!
About our workshopsFor 2010, we will prepare a workshop schedule depending on your needs which you have provided us in the latest member survey. But if you have other suggestions, don’t hesitate to contact me! Most of the feedback we received from the members is to organize workshops in different languages and combine them with our annual conference. We will look into these two options in the upcoming months! We already decided to plan the following workshops:
These workshops are not just interesting in the sense of content, but also give you a chance to meet and exchange thoughts with colleagues from other mystery shopping firms in the rest of Europe. For more information about our workshops, click on this link:
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