Join MSPA

Membership in MSPA is for companies involved in the mystery shopping industry. It is not for mystery shoppers. Click here to get to the area of our website for mystery shoppers.

What can we do for you?

As an MSPA member, you'll enjoy benefits and privileges that are exclusive to the mystery shopping industry. Whether you specialize in competitive shops, focus groups, or private investigation, you'll find a place with the MSPA, and peers who are eager to share and learn with you.

We Want You to Join Us...

MSPA membership has increased businesses for many, enriched our knowledge of the industry, helped change laws that unreasonably restrict legitimate mystery shopping - and most importantly - created many new lifetime friendships. We are birds of a feather, we understand what each other goes through in running a mystery shopping business, and we are all focused on improving customer service. Here are some testimonials from members that tell you what MSPA has meant for them:


MSPA is the hub for the mystery shopping services all over the world. It units marketing communications professionals through professional standards and best practice. Association provides promotion and development of mystery shopping as one of the most dynamic and effective communications process leading to economic growth, prosperity and improvement of the competitive position of a company.

MSPA members gain new business opportunities by getting new partners and clients worldwide, by changing best practice experiences, sharing of information, participating in conferences and workshops. MSPA is a good opportunity to improve your business!”
Oksana Aulchenkova
MSPA Marketing Director
General Director of the Nextep Group of companies
RUSSIA


"MSPA has given us a valuable world wide network with professionals in the mystery shopping industry. MSPA is a great source for members that want to learn more about the business, share experiences and get more business opportunities. As mystery shopping still is so unknown in Europe, all members can really make a difference and contribute developing the mystery shopping industry. So I am delighted to welcome new members from companies with focus on Quality and with the same motto as MSPA: Dedicated to improving service!"
Veronica Karlsson
CEO, Bättre Affärer / Better Business
SWEDEN
Founder, MSPA Europe


"REACT Surveys, operating Internationally throughout Europe and South Africa, has been a member of MSPA for over a year. Membership continues to be extremely beneficial for the following reasons:

  • The new business opportunities deriving from the web site,
  • The sourcing of potential business partners in other countries, operating to the    same high standards,
  • The sharing of information, experiences and problems between members."
Stephen Hurst
Managing Director, React Surveys
ENGLAND


"The MSPA has grown to an international knowledge platform, representing over 115 mystery shopping companies worldwide. Members benefit from each others experience and knowledge and it has offered members the opportunity to form partnerships worldwide. Now more than ever in Europe, mystery shopping is becoming an acknowledged tool to improve and stabilize quality of services. A solid organisation as the MSPA where professional companies can work together in increasing and obtaining the quality of the industry is than utmost important. Next to that the MSPA offers members benefits by organizing thinktanks, conferences and workshops and offcourse the website, which has over 5 million hits per month in the USA. New clients are frequently finding my company through the MSPA website!"
Mr. Jan-Willem Smulders
CEO Advance in Quality (AQ) Services
THE NETHERLANDS


"Membership of MSPA Europe is a great opportunity to get involved and shape the future of the European mystery shopping industry. It provides a forum to discuss topical issues across Europe and has given us additional opportunities to forge closer working alliances with like-minded businesses from across Europe."
Cris White
MD, NOP Mystery Shopping
ENGLAND