NEWS

The new EU Data Protection Law: What you need to know

The new EU Data Protection Law: What you need to know

A new General Data Protection Regulation (GDPR) will apply from 25 May 2018 - giving us just one more year to prepare.  Penalties for non-compliance are significant with fines of up to 4% of worldwide turnover or €20 million/£15 million.  This regulation will affect us all, and the way we do business.  Will you be ready Read more
The CX Battle Has Started: Are you Ready?

The CX Battle Has Started: Are you Ready?

Customer Experience is now the key battleground for consumers’ purses and wallets – 89% of companies surveyed by leading analyst Gartner this year say that CX will be be their primary basis for competitive differentiation. Read more
Why should you be a MSPA conference sponsor?

Why should you be a MSPA conference sponsor?

The MSPA is at the centre of the mystery shopping industry. With over 450 member companies worldwide we measure the quality of customer service given by more than 100 000 companies around the globe. Read more
BECOME ONE OF OUR ELITE!

BECOME ONE OF OUR ELITE!

MSPA Europe Members; do not forget to apply for Elite Status 2017! Deadline to present your details is January 10th, 2017...Elite Member status is valid for one calendar year, we welcome all members to apply for 2017! Read more
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